Driving Growth for Dental Clinics 🦷 with Power BI 📊
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Interview with:
Dr. Daniel Klauer / Owner / TMJ & Sleep Therapy Center Indiana
âťťWithout a doubt, I'd have zero hesitation to recommending Avi. You'll get immense value, and you'll genuinely enjoy working with himâťž
Working with data can be a love-hate experience.
There's so much valuable insight you can gather, but for us, it used to be quite challenging. We were stuck in Excel, constantly sorting pivot tables, and dealing with errors that would cause everything to fall apart. It was a real pain point.
But working with Avi has been like hiring a perpetual employee who takes care of all our reporting needs without the hassle of managing another person.
Now, I can simply log in on my phone—the app is awesome, better than I expected. I even showed it to a friend who's an orthodontist, and it's just so cool to be able to look at and share data on a moment's notice.
If you're looking to implement Power BI, I would undoubtedly recommend Avi.
It's not just about making charts; it's about understanding the business.
The other two companies I spoke with didn't understand what we do or why. They were just going to take the data, make a table, and be done. Avi goes deeper. He added elements to our Power BI system that we hadn't even thought of but now realize we needed.
Without a doubt, I'd have zero hesitation to recommending Avi. You'll get immense value, and you'll genuinely enjoy working with him.âťž
Full Interview with Dr. Daniel Klauer
Note: This article is adapted from the original video interview. While it captures the main points and insights, some wording has been modified for clarity and brevity.
Can You Tell Us About Yourself and TMJ Sleep Indiana?
“I am Dr. Daniel Klauer, a dentist who dedicates 100% of my time to treating patients with headaches, migraines, snoring, and sleep apnea. At TMJ Sleep Indiana, my team and I help both adults and children overcome chronic pain and sleep issues, aiming to improve their quality of life.
I've been practicing for over 12 years, and I take pride in the transformative nature of the work we do, from helping couples sleep better together to giving young professionals a chance to reclaim their careers by addressing their sleep and pain problems.”
What Does Growth Mean to You Beyond Just Sales? 🌱
“Growth for me isn’t just about numbers. It's a threefold concept: personal, professional, and patient-related. On a personal level, growth is about setting an example for my family, being a good husband and father, and teaching my children the value of ethical, honest work.
Professionally, I want to create a positive culture within my clinic—a place where my team members feel respected, valued, and passionate about their work. Growth means seeing my team thrive both personally and professionally, even if it means some members outgrow the clinic and move on to greater opportunities.
From a business perspective, growth means finding and serving the right patients—those who can benefit most from what we offer at TMJ Sleep Indiana. It’s important to me to get the right people in front of the right practitioners, and to be honest with patients about whether my clinic is the right fit for them.”
What Challenges 🛑 Did You Face with Data and Reporting?
“Like many medical professionals, I have a love-hate relationship with data. I acknowledge the immense potential that data holds but point out the challenges in managing it efficiently, especially for more specialized practices like mine. Unlike general dental practices, which often have streamlined analytics tools, TMJ Sleep Indiana operates in a gray area between dental and medical practices, using a mix of dental software, medical records systems, and tools like HubSpot for marketing.
Previously, the clinic relied on Excel spreadsheets to compile and analyze data, which often led to frustrating errors and inefficiencies. A small mistake could disrupt the entire reporting system, making it difficult to get accurate, up-to-date insights into the business. This was one of the major pain points that I sought to address by improving our data analytics capabilities.”
Why Did You Choose to Work with Avi Singh for Power BI Consulting? 🤝🏼
“Working with Avi Singh felt genuine from the start. Avi's curiosity and interest in understanding the needs of TMJ Sleep Indiana were evident early on. I appreciated Avi's candid approach and willingness to honestly assess whether he could add value to our operations.
This honesty and attention to detail were what set Avi apart from other consulting firms. The other firms I consulted with were primarily focused on generating reports without taking the time to understand the nuances of my business. Avi, on the other hand, worked to integrate himself into the business, asking insightful questions and even offering suggestions that we hadn’t initially considered.”
How Has Data Reporting Changed Your Business? đź’ˇ
“One of the standout benefits that Avi's Power BI solutions provided was clarity—particularly in times of doubt. I recall a recent instance where the team perceived that our patient intake numbers were down. Thanks to the new reporting, we were able to see that while some cases were delayed due to patient readiness, the overall patient flow was actually on track.
This ability to distinguish perception from reality has been invaluable. The reporting tools have given us an objective outlook, helping us track patient progress and make informed decisions about where to allocate our energy and resources. I also feel that we are just scratching the surface with the capabilities of the Power BI solution, and even the first version of the product exceeded my expectations.”
How Has Improved Data Reporting đź“Š Impacted Your Team Meetings and Workflow?
“The improved data reporting has had a significant impact on how our team operates. For instance, Jillian, a team member, now starts meetings by sharing key data points—for instance, which referral sources have increased or decreased. This kind of insight has allowed us to invest time and resources in the right places and even take action, such as visiting specific areas to thank referring offices.
I described the integration of Power BI as akin to hiring a perpetual employee who manages data without adding extra strain on the team. My team feels empowered with better data insights, and I enjoy the convenience of being able to pull up business analytics from my phone and share insights on the go.”
Did You Have Any Hesitations 🤔 About Adopting New Technology?
“Reflecting on the initial decision to invest in data analytics, I trusted the advice of a business confidant, who pointed out the inefficiencies in our existing system and recommended automating data processes. This trust enabled me to move quickly and confidently in adopting a new platform. Working with Avi further reinforced this trust, as Avi’s approach mirrored my own philosophy: building genuine relationships before diving into the details.
I emphasized the importance of collaboration—not just outsourcing work. Getting the most value from Avi's consulting required active participation, sharing feedback, and working as a partner rather than just handing over tasks.”
Would You Recommend Avi Singh for Power BI Consulting? đź‘Ť
“I would wholeheartedly recommend Avi Singh's services. The value, professionalism, and care that Avi brought to the project were exceptional. The true power of the consulting engagement went beyond just building dashboards. Avi took the time to understand the business and provided features that we hadn’t even realized we needed. I emphasized that Avi's approach was about creating the right solutions for the right clients—not just taking every project that came along.
The personal touch, ease of communication, and commitment to efficiency were also highlights for my team and me. Jillian, in particular, found the collaboration enjoyable, and we both appreciated Avi's proactive follow-up and effective reporting practices.”
What Are Your Final Thoughts on Investing in Business Analytics? 🌟
“I concluded by reiterating the importance of investing in your business and choosing trusted advisors. I believe in being the kind of client you would want in your own practice—someone open, collaborative, and willing to trust the expertise of the professionals you work with. Working with Avi Singh and adopting Power BI has not only transformed our data reporting but also helped strengthen the culture of continuous growth and improvement at TMJ Sleep Indiana.”
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